Web-to-Store
Because customers’ buying behavior has become more fluid in recent years,
Octipas offers you the Web-to-store solution in order to provide them with a complete omnichannel shopping experience.
With Octipas’ Web-to-Store solution, your e-commerce site becomes a quality entry point for your stores.
Reconnect consumers with your stores or distributor/franchise network. Generate qualified traffic in the stores of your network and offer a better experience to your customers !
The functionalities of the Web-to-Store solution
Click & Collect
The Click & Collect offers your customers the possibility to order from your e-commerce site products available in the stock of the store of their choice and then to pick them up at the time of their choice. The customer is notified by e-mail and/or SMS when the withdrawal of his order is possible, generally within 2 hours.
What are the benefits ?
- Increase in the conversion rate and sales
- In-store traffic generation
- Real-time stock unification via OMS Octipas
- Orchestration of orders
- Order preparation and follow-up tools
Pick-up in Store
A complementary function to Click & Collect, the Pick-up in store allows customers to come and collect products ordered online but not available in the store. OMS Octipas then takes care of finding the best shipping strategy to ensure the shortest possible delivery time. The customer is notified by e-mail and/or SMS when the product is available in the store.
What are the benefits ?
- Increase in the conversion rate and sales
- In-store traffic generation
- Real-time stock unification via OMS Octipas
- Orchestration of orders
- Order preparation and follow-up tools
E-booking
The e-booking service allows your customers to reserve online products available in store. Without pre-payment, your customers come to the store to try the product or simply to check that it corresponds to their expectations. The payment of the product, if it takes place, is made in the store.
What are the benefits ?
- In-store traffic generation
- Strong propensity to make additional in-store purchases
- Booking preparation tools
Appointment scheduling
In order to meet the new health standards in force, Octipas offers an appointment scheduling module. Integrated into your e-commerce site, your customers will be able to make an appointment in the store with the salesperson of their choice for a personal shopping session. Our module can also allow the customer to reserve a time slot to come and collect a reservation made online and try the product quietly.
What are the benefits ?
- Customization interface for stores and sellers available
- Parameterization of time slots
360° Returns & Refunds
Because customers’ buying behavior has become omnichannel, Octipas’ 360° returns and refund module allows them to come to any store in your network to return an item, make an exchange or request a refund, regardless of the purchasing channel used.
What are the benefits :
- Improved customer experience and loyalty
- In-store traffic generation
Why implement a Web-to-Store solution ?
Those little things that make all the difference
To facilitate and accelerate the implementation of its solutions in your company, Octipas has developed its own middleware allowing interfacing with your information systems. Your entire information system is interconnected without any need for change on your part: ERP, logistics, CRM, e-commerce, EDI, flow, payment…
Training and support for your field teams
Because the key issue for the success of the implementation of the sales tablets is the support of your sales teams, you have a dedicated contact who will accompany you from the preparatory phase of the project (preparation of the pilot store managers training, sharing of best practices, …). In addition, this support will continue throughout your project (sales team management, setting up challenges, performance analysis, reporting, feedback from the field, in-store visits, etc.).