Client Case
Context and issues
Recognized for its innovative and fun products, Nature&Découvertes was looking for a solution that would allow it to relieve queues and make the checkout process more fluid during the year-end shopping season. The company also wanted to offer its consultants a solution that would improve their expertise on the products offered in order to improve the customer experience.
Following a call for tenders in 2017, Octipas was selected to equip the brand’s consultants’ guides with sales shelves. After a POC carried out in the second week of November, all the stores of the brand are equipped the following week.
1 000 guidebooks
France, Belgium, Switzerland
The functionalities implemented
Link to: Digital In-Store
DIGITAL IN-STORE
Product catalog & Range extension
Tail Boosting / Order taking
Takeaway / Mixed basket
Clienteling
We are delighted with this collaboration with Octipas. Their solution has allowed our tour guides to ensure a more serene holiday season and to improve the customer experience. These connected sales shelves are a great innovation for the business because they allow us to manage several issues at once (customer service, waiting at the checkout, stock, orders, etc.) and are very easy to use.
Claude Etterlen, DSI Nature & Découvertes
Key Figures
100%
equipped stores
Le contenu de la diapo va ici
250
extended tablets
+6%
of additional sales per store*
+3%
of turnover with Queue Boosting*
* Best reported result
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