Order Management System
The Order Management System developed by Octipas allows you to optimize the omnichannel management of orders in order to avoid out-of-stock situations.
With the OMS Octipas, build a real omnichannel sales strategy
Improve the entire lifecycle of omnichannel orders from receipt to inventory update to deliver the best customer experience with the best margins for the company. Optimize your supply chain management and improve the customer experience. Eliminate stock-outs and fulfill all your orders.
Features of the OMS solution
Orchestration of orders
Order orchestration allows you to optimize the processing of orders from each sales channel. During the registration of an order, the OMS Octipas will define the best shipping strategy via the defined management rules. The OMS will then select the best shipping point for the order, reducing logistics costs and delivery time for the customer.
The management rules of the order orchestration are customizable according to the needs of the brand :
- Prioritization of certain sales channels, split orders…
- Type of store, radius of location, opening hours, in-store traffic…
- Available stock, implementation of threshold limits…
- Performances: reactivity of the salesmen, delay of assumption of responsibility…
Unification of stocks
The unification of stocks is the foundation of an omnichannel trade strategy. Thus, there are no more e-commerce, warehouse or store stocks. One unified stock allows you to sell across all channels. Stores also become shipping points to fulfill orders that may come from e-commerce or other stores.
What are the benefits?
- One stock for all your sales channels
- Real time update
- Multiplication of order dispatch points
Ship-from-Store
Thanks to the Ship-from-Store, you remove the out-of-stock situations from your e-commerce site but also from your stores by allowing the sale of products from other stores to fulfill orders.
The supply chain being optimized, the delivery of orders can be reduced to a few hours.
What are the benefits ?
- Improved online conversion rate
- Increase in turnover
- Customer Satisfaction
Why set up an OMS?
Those little things that make all the difference
A solution that adapts to your information system
To facilitate and accelerate the implementation of its solutions in your company, Octipas has developed its own middleware allowing interfacing with your information systems. Your entire information system is interconnected without any need for change on your part: ERP, logistics, CRM, e-commerce, EDI, flow, payment…
Training and support for your field teams
Because the key issue for the success of the implementation of the sales tablets is the support of your sales teams, you have a dedicated contact who will accompany you from the preparatory phase of the project (preparation of the pilot store managers training, sharing of best practices, …). In addition, this support will continue throughout your project (sales team management, setting up challenges, performance analysis, reporting, feedback from the field, in-store visits, etc.).